How Undercover Recording Uncovered a £28m Timeshare Fraud

It has been described as among the biggest scams of its type in the UK.

A total of 14 people have been convicted for their role in a multi-million pound scheme to defraud more than 3,500 vacation property investors.

The victims were eager to exit age-old holiday ownership agreements and went looking for support.

The majority were from 60 and 80. More than 500 of them parted with in excess of £10,000, and one paid over £80,000.

Those affected were faced aggressive presentations lasting up to six hours. They were out of money, owning useless fake "rewards" and remained bound by costly vacation property deals they often use.

The Business Central to the Deception

The firm at the core of the scheme was the timeshare resale company. They accepted people's money to finance the owners' luxurious lifestyle of exclusive education, high-end properties and personal aircraft.

The individual at the helm of the firm, Mark Rowe, was handed a seven and a half year prison term in January for conspiracy to defraud.

On Friday, his spouse one of the co-defendants was part of the concluding cases to hear their sentences.

She was given a two-year deferred imprisonment at the judicial venue after pleading guilty to money laundering.

It has been a lengthy process and represents a major victory for the individuals who testified, the law enforcement and legal representatives.

How the Probe Began

The initial awareness of the firm came in the that particular year. The role involved in the research department of a media outlet, creating investigative programmes.

A colleague pointed out that his mother had assumed the rights of a timeshare apartment in a European resort and, after years of holidays, had started seeking to get out of the deal.

It is important to recall how common vacation properties had become with British holidaymakers in the eighties and nineties.

Timeshares permitted individuals to occupy the equivalent unit each season, or exchange their weeks with additional holders who had units in alternative destinations. About 600,000 sun-lovers accepted that option.

The initial boom was linked to a many stories about unscrupulous sellers mis-selling properties. They appeared frequently on investigative broadcasts.

The typical holiday ownership agreement tied investors in for long periods.

At that time, those investors who had experienced their regular accommodation in the sunshine for decades were advancing in years, and many were looking to wave goodbye to their vacation investments.

Several had declining mobility and couldn't get to their apartments. Others just felt they'd got all they wanted from them. And some had died, in many cases passing on their heirs to assume the agreements - along with their annual payments and upkeep costs.

The Covert Probe Progresses

And that's where the relative had ended up. She looked online for options and found the company, a enterprise whose online presence assured to terminate her deal.

But, having submitted funds and scheduled a consultation with them, her family became suspicious.

Further research showed hundreds of people claiming they had paid money and achieved no result from the service. Indeed, they had been left out of pocket. Substantial amounts.

The reporting group started looking into what was occurring. It soon emerged that there were questionable operators working within the timeshare resale sector.

An attorney had hundreds of individual complaints preparing to take action against the company.

Reporters contacted clients who had engaged the company and they collectively described identical situations. They believed the company would purchase their timeshare from them but when they attended a meeting (for which they submitted funds initially) they were told there was no re-sale value.

In place of that, they were persuaded - actually pressured - to commit further cash purchasing "the firm's incentive scheme", named after the organization's holding firm, the overarching entity.

The precise definition was somewhat vague. They seemed similar to a kind of currency, giving access to reduced-price holidays and amenities and consumer discounts.

And they were reportedly "tradable" with other owners, some time down the line.

Committing funds immediately would lead to an eventual payoff that would pay for SMT's fees and leave the property owner with a gain, liberated eventually from their troublesome deal.

Too good to be true? Well, yes.

A 'Misleading Scam'

Based on these descriptions were correct, this was a massive scam.

It's what is called a "deceptive marketing."

A business - specifically the company - "lures the client by advertising a defined offering and then claim it is unavailable, directing the client towards an alternative, lesser option.

Such practices are unlawful. Armed with all the accounts we had collected, we argued to covertly record one of the firm's consultations.

The process requires time, effort, and strong justifications for why this is the only way to collect the information necessary to demonstrate illegal activity.

With approval secured, our compact group organized a appointment with one of the firm's agents in the location.

Pretending to be a member of the public wanting to help his mother out of her timeshare contract|holiday ownership agreement

Lindsay Burton
Lindsay Burton

A seasoned tech journalist and avid gamer with over a decade of experience covering industry trends and innovations.