‘Social Listening’: Unilever Aims to Harness Vaseline’s Social Media Breakthrough.
As a product discovered more than 150 years ago on a Pennsylvania oilfield, the simple jar of Vaseline may not seem like an clear candidate for digital platform algorithms.
Yet the brand’s emergence as a popular subject on TikTok has placed it at the forefront of an promotional upheaval, in which large companies are spending big on content creators and devoting less capital to marketing items in traditional media.
A Journey from Drilling to Digital
The petroleum jelly was first manufactured in the 1870s by chemist Robert Cheeseborough, who observed drillers applying to their skin with a byproduct of the drilling process. Now, a flood of user-generated videos have chronicled its broad application in “practical tricks”.
It has been touted as a solution for polishing footwear or making fragrance last longer, as well as a fix for noisy doorways. Its use has even extended to combat the nuisance of snack dust adhering to hands.
Leveraging the Buzz
Spotting its digital renaissance, marketers at Unilever boosted the tips by asking their own scientists to test them and providing creators with the outcome data.
Claims that Vaseline reduced the burn from hot food on the lips were given the thumbs up. This was also the case for ideas it could prolong perfume and revive leather bags. Suggestions it could brighten smiles or extend lashes were refuted.
A Plan Built on ‘Social Listening’
Outdoor advertising and television commercials would once have been the cornerstone of its marketing push. However, this online trend has persuaded leaders to dramatically increase investment in content creators.
This monitoring of online platforms to guide corporate planning has been termed “social listening”. Fernando Fernández, newly named, has stated the intention is to spend a full fifty percent of its huge ad budget on digital creator content.
Adapting to New Consumer Habits
A leading Unilever executive, who is leading the online push, said the company was merely adjusting to novel methods of engaging audiences. She said participating on platforms “without killing the party” was paramount.
“What is the key to genuine brand integration? This has perpetually been our aim as brands, dating to when neighbors chatted over fences and discussing household products.
“There’s this moving away from a broadcast model, where we would just transmit messages … Currently, it's countless discussions, many communities. Changes in digital feeds means that these groups seem specialized, yet they are vast.
“If you can make sure your brand is shared by other people, recommended by peers, that is how you can build trust and relevance. Content makers are key. This word-of-mouth strategy is being amplified.”
A Fundamental Consumption Turn
This plan mirrors dramatic transformations happening in audience habits, with younger consumers spending more time on apps like TikTok and Instagram than television, magazines or radio.
The transition is visible in falling revenues for broadcast and newspaper ads. In the UK, ad revenues for leading TV channels have dropped substantially in inflation-adjusted terms since 2019.
The Rise of the Creator Economy
It also reflects a merging of functions as corporations essentially turn into content studios, partnering with a multitude of digital creators to promote their goods.
A commercial director at a major talent agency said: “Naturally, an exodus of attention away from some legacy media and their time is increasingly on social platforms like Instagram, TikTok and YouTube than they are watching live TV or reading print.
“Many companies report to us audiences believe endorsements from the creators they engage with over traditional advertisements. That’s a consistent trend.”
He added firms may also cut expenditures by investing in creators over big traditional media campaigns, which also permits simpler message refinement to test effectiveness.
Such methods are increasing. Promotional expenditure on digital creator partnerships is growing fourfold quicker than the broader media sector. In the US, it has increased by over 100% since 2021 and is expected to hit multi-billion dollar sums in 2025.
The Enduring Power of Broadcast
Despite the huge changes, industry figures said they believed TV advertising still had a prominent role to play, as TV channels continued to possess the influence to frame public debate.
Sykes said: “Among the most effective advertising investments is still events like the Super Bowl. It's not a matter of networks declaring: ‘Oh, we’re not relevant any more.’ The focus is on who seizes focus … I think there’s 100% a place for them.”